If your plans change
The policy shown with your purchase should explain what happens to your appointment, session credit and payment when plans change.
Unused session credits
The published policy will state validity, refund eligibility, extensions and how unresolved booking failures affect expiry. No period or refund entitlement has been approved for publication yet.
Changing an appointment
Rescheduling deadlines, number of permitted changes, fees and the process need to be confirmed. A requested change is not a confirmed replacement appointment.
Cancelling or missing a session
The policy will explain cancellation deadlines, deductions, credit/refund outcomes, late arrival and missed appointments. We do not publish proposed PRD defaults as final terms.
If the listener or meeting is unavailable
Remedies for listener cancellation, no-show or meeting failure need an approved process. We will explain the available options before purchasing opens.
Refund status
A refund request, a refund being processed and a provider-confirmed refund are different states. Your account must show the actual outcome rather than treating a request as a completed refund.