Help with the practical details

Questions about an account, payment or appointment should not require you to describe the contents of your conversation.

A verified support channel, hours and response window have not been published yet. Purchasing and booking remain closed.

Questions before booking

Read how the service works, what a Listening Session includes and the service boundaries. The FAQ also explains which decisions are still being confirmed.

Information for a future support request

For a payment or booking issue, include the reference, date and status shown in your account. Do not send card details, passwords, sign-in codes, private meeting links or the contents of a session.

Concerns about conduct or privacy

Sensitive reports need a restricted, verified channel. That path and the review process must be ready before sessions open; we do not offer a form that silently discards your message.

Immediate help

This is not an emergency service. If there is immediate danger, contact local emergency services rather than waiting for a reply.